SW-119686 - USA (Illinois) - ERP Production Support Service - Deadline November 12,2026

Vendor needs to provide ERP production support service. • Provide continuous support to monitor, maintain, and enhance (as necessary) all SAP applications and modules:• Microfocus ALM Quality Center (HPQC): Defect and testing repository. – All leadership, functional, technical and testing team members have access to this solution and need to use it for large projects, defect testing and documentation, change management reviews and approvals and normal business quality control. • MS Office Suite Software: Leveraged for communication, approval, presentations, tracking, repository, processes, and more. • SNOW – ServiceNow: DoIT incident and request task repository• Webex: DoIT preferred online meeting and training resource• Citrix: Support team access method to SAP application• RiskSense: DoIT Vulnerability and Scanning solution• RedHat Portal: Portal where RedHat is managed and updates and tickets are managed. • Tableau: Reporting Dashboards• AWS Code Commit: Version Control Code Repository• AWS Code Pipeline: Continuous Integration• AWS Code Build: Development Environment• AWS Rules Engine: Rules Engine Infrastructure• AWS S3: Core Solution (EDSS)• Azure DevOps• Browser Stack : Multiple web Browser Testing • LoadRunner: Performance, Load, and Stress Testing in PROD simulated test conditions • Colour Contrast Analyzer: Supports Accessibility testing efforts in the areas of color combination utilizations within applications and screens • SAP SuccessFactors data schemas, and integration designs and solutions: Data model expertise in how the SuccessFactors HCM modules (each one) have been built and are managed and enhanced within the product to support integration with external applications and reporting solutions.