EXTRA-74938 - USA (Lansing, Michigan) - Employee Assistance Program Services - Deadline September 29,2026

(1) Vendor needs to provide employee assistance program services to the government authority located in Lansing, MI. – Provide a comprehensive, confidential employee assistance program for all eligible full–time and part–time college employees as well as their eligible dependents across all agency locations. • General program requirements:– Provide a confidential, voluntary EAP available to all eligible employees and their eligible dependents.– Provide services through in–person, telephonic, and virtual/telehealth modalities.– Provide face–to–face counseling options reasonably accessible to agency employees.• Access and crisis services:– Operate a dedicated toll–free access line available 24 hours per day, 7 days per week, 365 days per year.– Ensure that initial calls are answered by a live person, or by a combination of live answer and automated routing that results in timely access to an appropriate counsellor or intake professional.• Clinical services and counseling:– Provide assessment and short–term counseling/problem–resolution services for a broad range of personal, family, and work–related concerns.– Provide counseling and support to employees in common areas including, stress, anxiety, depression, grief and loss, life transitions, financial uncertainties, legal concerns, substance abuse, and divorce/separation.• Referrals and continued care: Maintain a documented referral process for participants who require services beyond the agency benefit, including referral to community providers, insurance–based providers, and specialty care resources, as appropriate.• Mandatory referrals, supervisory consultation, and SAP services: Accept and manage mandatory employer referrals initiated by the agency's human resources department or its designee.• College–focused support services: Provide on–site or virtual crisis counseling support for significant incidents affecting the agency community, including traumatic events and campus emergencies as soon as reasonably practicable, generally within 24 hours of notice.• Work–life, legal, financial, and digital resources:– Provide work–life support resources for employees and eligible dependents.– Provide legal consultation resources, financial consultation resources, and digital self–service resources included in the proposed program.• Reporting and account management:– Designate an account manager or primary relationship manager for the agency.– Provide the agency with standard utilization and program performance reports and identify any available report customization options in its proposal.• Implementation and transition: Provide a transition and implementation plan that includes major milestones, communication activities, training, launch preparation, and continuity–of–care considerations.(2) All the questions must be submitted no later than September 1, 2026.