TELCOM-3134 - USA (Georgia) - E911 Communications Officer Services - Deadline December 1,2026

(1) Vendor needs to provide E911 communications officer services.• Answers incoming emergency and non–emergency voice and telecommunication device for the deaf calls from the public: determines nature of call and correct signal and code; simultaneously enters information into the computer aided dispatch (CAD) system and advises supervisors of all priority calls.• Provides lifesaving and pre–arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.• Dispatches the appropriate agency personnel to scene through use of radio and CAD system: coordinates multi–unit and multi–jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.• Monitors multiple radio frequencies: listens for various needs, such as calls of distress, calls for directions, and calls with situational updates; and responds with communication assistance to other agencies and responders as needed.• Makes emergency contact with cell phone companies: determines which cell phone carrier is used by caller; solicits caller information from carriers regarding phones used for emergency calls; verifies own identity to carriers through faxed paperwork; and may need to stay in constant contact with carrier for updated location information.• Makes and distributes recordings: records 911 calls; sends requested recordings to law enforcement; retrieves specified recording from the CAD system; and completes documentation before releasing recording.(2) This is not RFP; this is job posting.