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closed🌐 smcgov199475

Secure Video-Communication Platform

smcgov / Human Services Agency - Employment Services

Description

The County of San Mateo is seeking proposals from qualified vendors to provide a secure, user-friendly secure video-communication platform designed to streamline appointment scheduling, enhance client engagement, and improve access to care. This platform will support County employees, healthcare providers, and community members—especially individuals in remote or underserved areas—by enabling real-time appointment booking, secure virtual meetings, and engagement tools such as automated reminders and educational resources. The solution must be HIPAA-compliant, easy to navigate, and tailored to meet the specific needs of the San Mateo County Human Services Agency (HSA). The goal is to create a virtual environment that supports confidential, convenient, and effective interactions between staff and clients, ensuring equitable access to services and promoting overall well-being within the community.

Details

Posted
Nov 24, 2025
Response deadline
Dec 30, 2025, 7:30 AM UTC
Status
closed
Buyer
smcgov
Department
Human Services Agency - Employment Services
Jurisdiction
smcgov
Reference #
199475
Summary
<p>The County of San Mateo is seeking proposals from qualified vendors to provide a secure, user-friendly secure video-communication platform designed to streamline appointment scheduling, enhance cli
Is Paused
false
Template Title
Request for Proposals
Copy Count
0
Government Organization City
Redwood City
Government Organization Name
County of San Mateo
Government Organization State
CA
Government Organization Website
https://www.smcgov.org/
Government Organization Zip Code
94063
Government Organization Address1
400 County Center
Government Organization Address2
1st Floor
Government Organization Timezone
America/Los_Angeles
Government Organization Country Code
US
Government Organization Phone Country
1
Close Out Reason
“Notice: This RFP was closed with no award. We appreciate your participation.
Closed Substatus
no vendor selected

Contact

(650)363-4123
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This listing is a summary from smcgov's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "id": 199475,
  "_slug": "smcgov",
  "title": "Secure Video-Communication Platform",
  "status": "closed",
  "summary": "<p>The County of San Mateo is seeking proposals from qualified vendors to provide a secure, user-friendly secure video-communication platform designed to streamline appointment scheduling, enhance client engagement, and improve access to care. This platform will support County employees, healthcare providers, and community members&mdash;especially individuals in remote or underserved areas&mdash;by enabling real-time appointment booking, secure virtual meetings, and engagement tools such as automated reminders and educational resources.</p><p>The solution must be HIPAA-compliant, easy to navigate, and tailored to meet the specific needs of the San Mateo County Human Services Agency (HSA). The goal is to create a virtual environment that supports confidential, convenient, and effective interactions between staff and clients, ensuring equitable access to services and promoting overall well-being within the community.</p>",
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  "created_at": "2025-09-15T20:09:51.256Z",
  "department": {
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      "name": "County of San Mateo",
      "phone": "(650)363-4123",
      "state": "CA",
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      "address1": "400 County Center",
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  "closedSubstatus": "no vendor selected",
  "proposalDeadline": "2025-12-30T07:30:56.402Z",
  "releaseProjectDate": "2025-11-24T21:24:49.219Z"
}