ITES-11343 - USA (Linden, New Jersey) - Managed Information Technology and Cybersecurity Support Services - Deadline December 15,2026

(1) Vendor needs to provide managed information technology and cybersecurity support services to the government authority located in Linden, NJ.• Shall provide all expertise, personnel, technology management, integration, support, training, documentation, security practices, and other resources required.• Firewall and Internet Connectivity: – Administer the security gateway, security policies, authorized remote access and intrusion prevention.– Monitor security events and availability continuously, maintain firmware and configuration backups, review rules, troubleshoot connectivity and coordinate internet service incidents.• Switching and Local Networking: – Monitor both managed switches, maintain configurations, administer ports and network segments, apply firmware updates and investigate capacity, performance and connectivity issues.• Server and Directory Administration:– Manage the physical and virtual server environment, directory services, user and group administration, name resolution, address assignment, group policy and shared resources.– Monitor health, performance, event logs and storage.• Wireless administration:– Manage the wireless controller and access point, maintain approved wireless networks and access controls, update firmware, monitor performance, troubleshoot coverage and connectivity, and back up configuration.• Network Printing:– Provide printer deployment and configuration, driver and print queue management, network troubleshooting, hardware diagnostics and user assistance for the two multifunction devices.• Monitoring and Maintenance:– Provide continuous remote monitoring of covered servers, workstations, network infrastructure, backups and endpoint security– Twenty–four–hour monitoring shall not be described as equivalent to a staffed help desk unless the proposer actually provides both.(2) The contract period will be for one year.(3) All the questions must be submitted no later than December 1, 2026.