Annual Software Maintenance and Licensing for D3-MMP Patient Identification System

PURPOSE: The Albuquerque Area Indian Health Service (AAIHS), Santa Fe Indian Health Center (SFIHC), and Satellite Clinics have a requirement for annual software maintenance, licensing, and technical support for D3-MMP patient identification system used with thermal label and wristband printers. Description of Services: The Albuquerque Area Indian Health Service (AAIHS) requires a contractor to provide annual software maintenance, licensing, technical support, and training for the existing D3-MMP patient identification system utilized at the Santa Fe Indian Health Center, San Felipe Health Clinic, Santa Clara Health Clinic, and Cochiti Health Clinic. The requirement consists of a one-year base period and four one-year option periods. Services shall support the existing D3-MMP system used with GX430t thermal transfer printers, thermal wristband printers, and label printers located throughout the clinics. The printers are used to produce patient chart labels, specimen vial labels, and patient wristbands. The contractor shall provide: Remote diagnostics and troubleshooting support via VPN access; Operating system security patches; Software updates and annual licensing; Hardware repair/replacement (RMAs) as required; Customer support for product ordering and coordination; and Initial operator training for new technology installations and annual refresher training, as needed. WORK SCHEDULE: General Business Days: Monday-Friday Business hours: 8:00 a.m. – 4:30 p.m. *Base + 4 Option Periods PLACE OF PERFORMANCE: (CLINICS ARE UNDER THE SANTA FE INDIAN HEALTH CENTER) Santa Fe Indian Health Center (Primary Health Center) Attn: Administration 1700 Cerrillos Road Santa Fe, NM 87505 Cochiti Health Clinic (Satellite Clinic) 255 Cochiti Street Cochiti Pueblo, NM 87072 San Felipe Health Clinic (Satellite Clinic) 04 Cedar Street San Felipe Pueblo, NM 87001 Santa Clara Health Clinic (Satellite Clinic) 400 State Rd. 30 Espanola, NM 87532 CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND ALTERNATE: Celeste Denipah, Celeste.Denipah@ihs.gov, (505) 946-9329 STATEMENT OF OBJECTIVES: Locate eligible and qualified Small Business Indian Firms to support IHS procurement needs under NAICS code: 513210 - Software Publishers. Utilize the information received with future acquisition planning efforts and potential Buy Indian set aside. HOW TO RESPOND: This is a sources sought notice under the authority of the Buy Indian Act. The Indian Health Service (IHS) is attempting to locate qualified and eligible Small Business Indian Firms, “Native American Indian Owned and Operated businesses,” that can provide services/supplies to the Indian Health Service. This is a request for information only, this is not a solicitation. Responses to this notice are not considered offers and cannot be accepted by the Government to form a binding contract. Any information submitted by respondents to this notice is strictly voluntary with no obligation or incurred cost by the government. Provide with response – Certification as a Small Business Indian Firm. The government is ONLY interested in Small Business Indian Firms. (See attached Representative Form). Provide Unique Entity Identifier (UEI) created in SAM.gov registration, in accordance with FAR 4.1102(a). Prospective vendors business size for NAICS code listed, including Indian Small Business Economic Enterprise (ISBEE); HUBZone; Service Disabled Veteran Owned, Veteran Owned (SDVOSB); Small Disadvantage Business (SDB); Women-Owned, Small Disadvantaged (WOSB). Provide detailed capabilities statement, website, and e-catalog as it pertains to 513210 - Software Publishers. GSA/FSS contract holders – provide GSA/FSS/VA or other GWAC contract number, only if applicable. Please submit all requested information to Hevyn Crawford via email: hevyn.crawford@ihs.gov by 07/31/2026, at 12:00 pm MDT. Automated responses or other responses that do not provide the requested information specified in this Sources Sought Notice will be noted as non-responsive and not considered in this Market Research.