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closed🌐 pinellasfl24-1023-RFP

Help Desk Ticketing System

pinellasfl / SAFETY & EMERGENCY SERVICES

Description

This project aims to improve communication with Safety and Emergency Services and our stakeholders, both internal and external. The solution should alert an Application Specialist that an issue requires his/her attention. Also, the application should document the workflow taken to address or correct the reported issue. Finally, the solution should provide an opportunity to create a knowledgebase that can be accessed to address problems or questions that can be corrected at the user level to prevent unnecessary tickets.

Details

Posted
Aug 9, 2024
Response deadline
Aug 29, 2024, 7:00 PM UTC
Status
closed
Buyer
pinellasfl
Department
SAFETY & EMERGENCY SERVICES
Jurisdiction
pinellasfl
Reference #
24-1023-RFP
Summary
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt;">&nbsp;</p><p><span style="font-size: 11.0pt; line-height: 107%;">This project aims to improve communication with Safety and Emergenc
Is Paused
false
Template Title
Solicitation - All
Copy Count
0
Government Organization City
Clearwater
Government Organization Name
Pinellas County
Government Organization State
FL
Government Organization Website
http://www.pinellascounty.org/
Government Organization Zip Code
33765
Government Organization Address1
Pinellas County Courthouse Annex Bldg., Sixth Floor
Government Organization Address2
400 S. Ft. Harrison Ave.
Government Organization Timezone
America/New_York
Government Organization Country Code
US
Government Organization Phone Country
1
Closed Substatus
awarded

Contact

(727)464-3311
Finding similar opportunities…

This listing is a summary from pinellasfl's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "summary": "<p style=\"margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt;\">&nbsp;</p><p><span style=\"font-size: 11.0pt; line-height: 107%;\">This project aims to improve communication with Safety and Emergency Services and our stakeholders, both internal and external. The solution should alert an Application Specialist that an issue requires his/her attention. Also, the application should document the workflow taken to address or correct the reported issue. Finally, the solution should provide an opportunity to create a knowledgebase that can be accessed to address problems or questions that can be corrected at the user level to prevent unnecessary tickets.</span></p>",
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