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closed🌐 tucson-az240131

Telephone Hold and Background Music Services

tucson-az / Environmental Services

Description

The City of Tucson seeks to solicit proposals from qualified vendors provide background music and hold music for its phone line services. This service may be utilized by the City of Tucson's Environmental Services Division (ESD), Tucson Water Division (TW), Planning and Development Services (PDSD), among numerous other departments who may wish to utilize. The hold music will be played when individuals call the agency’s customer service or main telephone lines and are placed on hold. The music must be appropriate, professional, engaging, and of high quality to ensure a positive caller experience. The objective is to secure a vendor capable of providing high-quality background hold music, along with appropriate technical support and ongoing music management services. The selected vendor will be responsible for ensuring the music is regularly updated, adheres to required standards, and is fully compatible with the agency's phone system.

Details

Posted
Jun 24, 2025
Response deadline
Jul 15, 2025, 9:00 PM UTC
Status
closed
Buyer
tucson-az
Department
Environmental Services
Jurisdiction
tucson-az
Reference #
240131
Summary
<p>The City of Tucson seeks to solicit proposals from qualified vendors provide background music and hold music for its phone line services. This service may be utilized by the City of Tucson's Enviro
Is Paused
false
Template Title
Request for Quote
Copy Count
0
Government Organization City
Tucson
Government Organization Name
City of Tucson
Government Organization State
AZ
Government Organization Website
https://www.tucsonprocurement.com/
Government Organization Zip Code
85701
Government Organization Address1
255 W Alameda St
Government Organization Timezone
America/Phoenix
Government Organization Country Code
US
Government Organization Phone Country
1
Closed Substatus
awarded
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This listing is a summary from tucson-az's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "id": 73889,
  "_slug": "tucson-az",
  "title": "Telephone Hold and Background Music Services",
  "status": "closed",
  "summary": "<p>The City of Tucson seeks to solicit proposals from qualified vendors provide background music and hold music for its phone line services. This service may be utilized by the City of Tucson's Environmental Services Division (ESD), Tucson Water Division (TW), Planning and Development Services (PDSD), among numerous other departments who may wish to utilize. The hold music will be played when individuals call the agency&rsquo;s customer service or main telephone lines and are placed on hold. The music must be appropriate, professional, engaging, and of high quality to ensure a positive caller experience.</p><p>The objective is to secure a vendor capable of providing high-quality background hold music, along with appropriate technical support and ongoing music management services. The selected vendor will be responsible for ensuring the music is regularly updated, adheres to required standards, and is fully compatible with the agency's phone system.</p>",
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  "created_at": "2023-12-29T17:04:41.414Z",
  "department": {
    "id": 1312,
    "name": "Environmental Services"
  },
  "government": {
    "code": "tucson-az",
    "organization": {
      "city": "Tucson",
      "logo": "https://assets.procurement.opengov.com/logo-uploads/7dbfd78d-0fa5-4c02-a28f-bdfb438234fd_Tucson_Logo_6-17-22.png",
      "name": "City of Tucson",
      "phone": null,
      "state": "AZ",
      "website": "https://www.tucsonprocurement.com/",
      "zipCode": "85701",
      "address1": "255 W Alameda St",
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      "phoneExt": null,
      "timezone": "America/Phoenix",
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      "phoneCountry": "1"
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  "financialId": "240131",
  "closeOutReason": null,
  "closedSubstatus": "awarded",
  "proposalDeadline": "2025-07-15T21:00:14.992Z",
  "releaseProjectDate": "2025-06-24T20:33:58.200Z"
}