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closed🌐 rtd-denverRFP 125DT036

Mass Notification Software Upgrade

rtd-denver / Information Technology-Test

Description

The goal of the RTD Mass Notification System Upgrade Project is to replace the existing ReadyOp system with a modern, fully integrated platform that enhances emergency and operational communication across RTD’s bus dispatch and rail operations, transit police, and emergency management teams. The new system will support automated notifications, role-based access, multi-channel messaging (SMS, email, Public Address, radio), and real-time acknowledgment tracking to improve response coordination and compliance. Key components of the project include seamless integration with Workday for automated personnel updates, Computer Aided Dispatch (CAD) and Public Address (PA) system compatibility, and customizable notification workflows based on incident severity (Red, Yellow, Department-Specific). The implementation will follow a phased approach with contractor responsibilities including system setup, integration, user training, and ongoing support. Security and compliance will be a priority, requiring data protection for Personally Identifiable Information (PII) and security-sensitive notifications, audit logging, and retention policies. This project will streamline mass notifications, reduce manual workloads, and enhance RTD’s ability to respond to emergencies efficiently.

Details

Posted
May 12, 2025
Response deadline
Jun 17, 2025, 4:00 PM UTC
Status
closed
Buyer
rtd-denver
Department
Information Technology-Test
Jurisdiction
rtd-denver
Reference #
RFP 125DT036
Summary
<p>The goal of the RTD Mass Notification System Upgrade Project is to replace the existing ReadyOp system with a modern, fully integrated platform that enhances emergency and operational communication
Is Paused
false
Template Title
Request for Proposal
Copy Count
0
Government Organization City
Denver
Government Organization Name
Regional Transportation District
Government Organization State
CO
Government Organization Website
https://www.rtd-denver.com/business-center
Government Organization Zip Code
80202
Government Organization Address1
1660 Blake Street
Government Organization Timezone
America/Denver
Government Organization Country Code
US
Government Organization Phone Country
1
Closed Substatus
awarded

Contact

(303)299-2251
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This listing is a summary from rtd-denver's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "title": "Mass Notification Software Upgrade",
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  "summary": "<p>The goal of the RTD Mass Notification System Upgrade Project is to replace the existing ReadyOp system with a modern, fully integrated platform that enhances emergency and operational communication across RTD&rsquo;s bus dispatch and rail operations, transit police, and emergency management teams. The new system will support automated notifications, role-based access, multi-channel messaging (SMS, email, Public Address, radio), and real-time acknowledgment tracking to improve response coordination and compliance.<br>Key components of the project include seamless integration with Workday for automated personnel updates, Computer Aided Dispatch (CAD) and Public Address (PA) system compatibility, and customizable notification workflows based on incident severity (Red, Yellow, Department-Specific). The implementation will follow a phased approach with contractor responsibilities including system setup, integration, user training, and ongoing support. Security and compliance will be a priority, requiring data protection for <span data-teams=\"true\">Personally Identifiable Information</span> (PII) and security-sensitive notifications, audit logging, and retention policies. This project will streamline mass notifications, reduce manual workloads, and enhance RTD&rsquo;s ability to respond to emergencies efficiently.</p>",
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